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Product reviews can be enabled on a per product basis. If product reviews are entered by a customer, they are cued up for your approval before ever being posted on the website. This way you may remove Spam or other non-appropriate material and not have immediate reviews for customers.
To manage a review, simply click 'Edit' and you will be taken to a screen that gives you all of the information you need to review the customers comments. This is good store feedback as well, so you can determine if products have problems.
Once you are viewing it, you may check 'Review Approved' and that item will be listed under the product and the review score will be calculated into their 5 star average. As a reference, you can see the items information there as well.